ParkIndy Director Adam Isen Shares Safety Insights on “Parking Live” Podcast

ParkIndy’s approach to parking enforcement starts with one principle: people come first. On this week’s  Parking Live podcast, Director Adam Isen explains how that focus shapes officer training, daily operations and the way Indianapolis thinks about safety.

He outlines how ParkIndy built one of the most structured, technology-enabled enforcement models in the country, including the ACT Model (Assess, Connect, Transition), the use of body-worn cameras and the ongoing coaching that supports officers in the field.

Highlights from the conversation:

• How practical, repeatable deescalation training works on the street

• Why body cameras helped reduce negative interactions by 40 percent

• How ParkIndy supports officers after incidents — legally and emotionally

• How role-play, video review and supervisor coaching build safer instincts

• How simple protocols and annual reviews reduce risk and improve consistency

• Why officers are never expected to debate citations in the moment

Adam also reflects on 15 years of lessons learned, including how to avoid “blinders” during tense interactions and why safety must always outrank any single ticket.

The episode offers a clear look at how ParkIndy prioritizes safety, accountability and respect in every interaction.

Listen to the episode: https://www.buzzsprout.com/2157211/episodes/18282949